Commented Issue: Multi-channel not working [1543]

I am using the MP4 profile and setting the audio to do multi-channel versus the stereo default. I am not getting any conversions with multi-channel. I know the source is multi-channel because I used a different conversion tool and it converts the multi-channel correctly.

Any ideas on how to correct?
Comments: ** Comment from web user: rboy1 **

post your conversion log. If you're using ffmpeg and aac it does not support multi channel. if you're using a ffmpeg profile try using ac3 instead.